Product Customizer Pro ("the App") provides dimensional and custom product pricing with visual preview images for size and option choices (for example length or weight), by saving pricing rules on products (including JSON in product metafields) and applying prices to cart line items through Shopify Cart Transform ("the Service") to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
Personal Information the App Collects
When you install the App, we are automatically able to access certain types of information from your Shopify account:
- read_products: Product and variant data (such as identifiers, titles, prices, and metafields) needed to load products you configure and to read existing pricing configuration.
- write_products: Updates to products, including product metafields where the App stores JSON configuration used to determine custom or dimension-based pricing.
- read_files: Preview images and other files you upload in the App (for example, illustrations showing how a product looks at different lengths, weights, or option values—such as a curtain rod with two brackets at 2 m versus three brackets at 3 m). These files are read so the App can display them in the configurator and on your storefront.
- write_files: Storing preview images and related files in your Shopify store when you add or update option visuals in the App, so each dimension or option value can show the correct preview to buyers.
- read_cart_transforms: Existing Cart Transform configuration so the App can read how custom pricing is applied to cart line items.
- write_cart_transforms: Cart Transform configuration so calculated prices based on your product rules can be applied to items in the cart during checkout.
Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App:
- Support requests (optional): If you contact us for help, we receive the information you choose to send (such as your name, email address, and message content).
The App does not request access to orders, customers, or themes. Preview images you assign to options are stored as files in your Shopify store, not on a separate image server operated by us for this purpose. Cart Transform runs on Shopify’s platform to adjust line-item pricing in the cart; we do not maintain a separate database of your buyers’ personal information. Product pricing rules, preview images, and related configuration are stored in your Shopify store (products, metafields, files, and Cart Transform settings as applicable).
We collect personal information directly from the relevant individual, through your Shopify account when you use the App in the Shopify admin or using the following technologies:
- The App runs inside the Shopify admin. Session and authentication data needed to operate the embedded App are handled by Shopify. We do not use cookies, web beacons, or similar technologies for behavioral advertising.
How Do We Use Your Personal Information?
We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to:
- Read and update products and product metafields to store your pricing and option configuration;
- Upload, store, and display preview images for dimension and option values (such as length or weight) so buyers can see how choices affect the product;
- Configure Cart Transform so custom prices apply to cart line items;
- Provide, maintain, and support the App;
- Respond to support requests you send us;
- Comply with legal obligations.
Sharing Your Personal Information
We do not sell personal information. Store, product, file, and cart data are processed through Shopify’s platform. We may share information only with Shopify (as the platform operator), with service providers that host or secure the App infrastructure if applicable, or when required by law. We do not share your data with advertisers.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. If you are in the European Economic Area, your information may be processed outside the EEA, including in Peru, where Bräutigam Media is located. We rely on appropriate safeguards where required by applicable law.
Data Retention
Pricing configuration and related settings remain in your Shopify store (product metafields, files, and Cart Transform configuration) until you or your staff change or remove them, or until they are deleted in Shopify. We do not maintain a separate copy of your store configuration on our servers for the core Service. If you contact us for support, we retain correspondence only as long as needed to handle your request and meet legal obligations.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@braeutigam-media.com or by mail using the details provided below:
Product Customizer Pro
Bräutigam Media E.I.R.L.
Bräutigam Media E.I.R.L., Trujillo, La Libertad, Peru
Last updated: 2026-05-17